<div><p><strong>About Airship</strong></p> <p>Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. </p> <p>Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.</p> <p>We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.</p> <p>To learn more about us, visit <a href="https://www.airship.com/" target="_blank">www.airship.com</a>, read our <a href="https://www.airship.com/blog/" target="_blank">blog</a> or follow us on <a href="https://www.linkedin.com/company/airship-social" target="_blank">LinkedIn.</a></p></div><h4>About the Role</h4> <p>Were looking for a highly motivated and strategic A/R &amp; Billing Manager to join our global finance team. This is a critical, high-visibility role reporting directly to the Controller. Youll lead our collections and billing functions, driving operational efficiency and ensuring a seamless, positive customer experience from contract to cash. This is an excellent opportunity for a proven leader to make a significant impact on our financial health and shape a key function within our growing organization.</p> <p>You will manage a team of four, with two direct reports in the US and two in the Philippines, overseeing collections for our global operations across the US, APAC, and EMEA. This role is perfect for a proactive, detail-oriented leader who excels in a fast-paced B2B SaaS environment and can balance operational excellence with strategic oversight.</p> <h4>What Youll Do</h4> <ul> <li>Lead, mentor, and develop a high-performing team of billing and collection specialists, setting clear performance goals and fostering a collaborative, results-driven culture</li> <li>Oversee the entire quote-to-cash process, ensuring the accurate and timely generation of invoices, application of payments, and management of customer accounts for all global regions</li> <li>Develop and implement strategic collections policies and procedures to optimize cash flow, minimize outstanding receivables, and proactively identify and manage high-risk accounts</li> <li>Provide critical insights into cash and accounts receivable to senior leadership, including the CFO and CEO, to support company-wide financial decision-making</li> <li>Monitor Accounts Receivable (A/R) aging reports, cash and DSO goals to provide insightful performance metrics and reporting to senior leadership, and contribute to executive-level discussions on financial health and strategy</li> <li>Serve as the primary point of contact for complex billing disputes and collections escalations, collaborating with internal teams like Sales, Customer Success, and Legal to ensure a positive customer experience</li> <li>Partner with our Finance Systems team to identify and drive process improvements, leveraging systems like Netsuite, Salesforce, and Adaptive to increase efficiency, reduce manual effort, and enhance data integrity</li> <li>Ensure strong internal controls and maintain audit-ready documentation for all billing and collections activities</li> <li>Solid understanding of revenue accounting (ASC 606) principals and the ability to support month-end close processes</li> <li>Own the monthly closing and reporting process for A/R and Billing</li> <li>Organize and lead all audits related to A/R, including yearly audits and tax audits across all legal entities.</li> <li>Monitor and manage daily cash balances to ensure adequate liquidity for operational needs.  Prepare and present regular cash management reports to senior management</li> </ul> <h4>What Were Looking For</h4> <ul> <li>5+ years of progressive experience in accounts receivable and billing operations, with at least 3 years in a management or supervisory role</li> <li>Proven track record of successfully managing global A/R and billing functions within a fast paced B2B SaaS or technology environment</li> <li>Deep understanding of the quote-to-cash lifecycle, SaaS billing models, and subscription management</li> <li>Experience leading and managing remote or globally distributed teams, with the ability to drive alignment and standardization across different time zones</li> <li>Strong proficiency with ERP and CRM systems, specifically Netsuite and Salesforce</li> <li>Exceptional leadership, communication, and stakeholder management skills, with the ability to influence executive-level decisions</li> <li>Ability to balance a customer-first mindset with strong financial discipline</li> <li>Proficiency in Microsoft Excel and Google Workspace applications (e.g., Google Docs, Sheets)</li> <li>Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!</li> </ul> <h4>Work Location &amp; Travel Requirements</h4> <p>Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones.</p> <p>Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. </p> <p>This position is <strong>fully remote</strong> and may require <strong>up to 10%</strong> travel based on business needs or as requested by your manager.</p> <h4>Compensation</h4> <p>Airship’s compensation is determined by a variety of factors including market data, business needs, and geography. Base pay is part of your total compensation package and is dependent on multiple factors, including: relevant skills, work experience, business priorities, market demands, and location. </p> <p>The starting base pay range for this position is: <strong>$115,000 - $125,000 USD per year</strong>. Airship believes that employees should have the opportunity to benefit from value-creation, so equity is also offered with this role. In addition, Airship offers a robust benefits package as part of our Total Rewards approach to compensation.</p> <p> </p> <p>California residents can view the CCPA disclosure notice <a href="https://www.airship.com/legal/california-employee-and-candidate-privacy-notice/">here</a>.</p> <p> </p> <p>**<strong>Please Note:</strong> To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”.</p><div><h4>Hiring Commitment</h4> <p>Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable.</p> <hr /> <p><em><span>By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.</span></em></p></div>