Job Description:

About us

ATR is the worlds number one aircraft manufacturer in regional aviation providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo.

From the world’s largest cities, to our planet’s most remote regions, our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way.

If you strive for excellence, are driven by ambition, trust and respect as we are, then get your career off to a flighting start with ATR!

Our leadership profile:

People Centric Entrepreneurial Inspiring Exemplary Innovative Humble

At ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages!

We are looking for a Head of Services APAC to come onboard in our Customer Support & Services Department in ATR Singapore office.

Your Mission

General

Responsible for GMA contracts and repair orders. Leading 2 teams respective on the activities; oversee their skills and career development.
Negotiate commercial disputes and support warranty claim processes.
Handle customers escalations to top management (related to material and maintenance contracts)
Maintain a strong relationship with major ATR OEMs local offices
Support the commercial team

GMA and Repair Services

Repair and standard exchange contracts administration (GMA and SPOT contracts).
Guarantee delivery and profitability of the contracts in force: closely monitor the NFF, CID, Exclusions and propose action plans to keep it under control
Lead and manage the repair suppliers (MROs, logistics, transport) to ensure service performance and efficiency.
Oversee the repair process for ATR parts, including main elements like landing gear and propellers subassemblies.

About you

Graduate in Aeronautical Engineering, Supply Chain Management, and/or Engineering/Industrial Engineering.
Minimum of 10 years’ experience in aviation material supply chain and/or aircraft maintenance planning.
Demonstrated leadership in managing customer and supplier relationships.
Proven negotiation and presentation skills.
Experience in an airline is very welcomed.
Strong customer-oriented mindset.
Capable of working under pressure and available during off-hours as needed.
Fluent in English and proficient in technical English.
Excellent problem-solving, communication, and organizational skills.
Local Contract

Our Recruitment Process

HRBP will contact you
Innovative and digital assessment
To get to know you better: interview with VP Customer Support & Services and our HRBP

What we offer

Highly competitive compensation package (profit and success sharing, employee savings plan…)

Work-life balance (remote working, 4th week of paid leave…)

Well-being / health (supplementary health & welfare coverage…)

Career paths enabling employees to develop their skills and build a professional project

Wide choice of development programs for soft and hard skills

Diversity and inclusion: Over 1200 men & women with more than 35 different nationalities work together in our teams!

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Avions de Transport Regional (ATR) GIE

Contract Type:

Permanent

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Experience Level:

Professional

Job Family:

Material Support & services <JF-CS-MS>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.