AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individuals race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

An Order Support Specialist plays a critical role in Ahead’s Opportunity to Cash process. They will be responsible for tracking the status of orders with our vendors and distributors and gathering critical information for our customers regarding delivery of procured goods. An OSS will work with Ahead’s Client Operation Specialis and Procurement and Logistics specialists to update, escalate and inform sales, finance and the customer with information such as shipping details, tracking information, and Proof of Deliveries. This information will be accessed through various vendor portals and tracking tools and email inquiries. The information will then need to be populated into specific objects and fields in SFDC.

Duties/Responsibilities:

Operations
Track shipments and update SFDC
Maintain good working relationships with our vendor partners and internal customers
Deals with sales issues as they arise
Interact with sales reps, client operations specialist and P&L Specialist to answer questions
Respond to inquires from finance using shared reports, SFDC Chatter and email
Identify and suggest opportunities to improve efficiencies
Assist team members with special projects as needed

Education and Experience

Associates or Bachelor’s degree preferred in Business Administration or other related area (Accounting, Communications, Finance, etc.)
Entry level or a few years of experience of Operations, Sales Administration, Finance or Sales Support in the Technology industry.

Knowledge, Skills, Abilities

Effective verbal and written communication
Independent, self-starter, effective team player
Organizational and Time Management skills
Positive attitude
Strong trouble shooting & problem solving skills
Salesforce.com experience
Office 365 proficiency
Experience in a fast-paced sales and technology environment
Work effectively and efficiently under pressure; Proven ability to meet difficult deadlines especially during peak, fast paced periods

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

- Medical, Dental, and Vision Insurance

- 401(k)

- Paid company holidays

- Paid time off

- Paid parental and caregiver leave

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.