About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Please note: this is not an open position; this posting will allow us to gather your contact information to communicate with you on updates on role openings & company news.

Are you seeking a career thats not just a job, but an opportunity to connect, problem-solve, and make a real impact? Look no further – were searching for dedicated individuals like you to join our thriving call center talent community. If youre ready to unleash your potential in a fast-paced and rewarding environment, this is the place for you.

What Youll Do:

As a member of our call center talent community, youll be at the forefront of providing top-notch support to our customers. Youll be the problem-solver, the friendly voice on the other end of the line, and the expert who turns challenges into solutions. Whether youre a seasoned pro, or new to the world of customer service, youll have the chance to develop your skills, enhance your communication, and grow within our community.

Why Youll Love It Here:

Dynamic Atmosphere: Youll thrive in an environment where teamwork is celebrated, and your contributions make a real difference in customers lives!

Continuous Growth: Were invested in your success. Through training, coaching, and mentoring, youll have the tools you need to develop both personally and professionally.

Impactful Conversations: Every call is an opportunity. Join us to engage with a diverse range of customers, address their needs, and leave a positive impression that lingers long after the conversation ends.

What Were Looking For:

Whether youve worked in customer service for years or are looking to launch your career, we want to hear from you. If youre empathetic, a great communicator, and excited to contribute to our team, we encourage you to apply.

How to Join:

Are you ready to embark on a fulfilling journey in customer service? To become a part of our call center talent community, simply fill out some information below and get ready to be the voice that matters, the problem-solver that shines, and the customer service champion that were looking for.

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Life at Agero:

At Agero, youll find a workplace where your unique perspective is not just welcomed, its celebrated. We believe that our differences make us stronger, and were committed to creating an environment where every employee feels a sense of belonging. If youre looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.

Benefits Built for Well-being:

Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:

Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.

For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.

Family Support: Parental planning benefits to assist associates through life’s milestones.
Bonus/Incentive Programs

Join Agero and experience a workplace that invests in your success both personally and professionally.