We’re looking for a curious, data-savvy Technical Customer Success Consultant (f/m/d) to join our Vienna office. In this role, you’ll work with both new and existing client accounts, becoming a true expert on the Adverity platform. If you have a background in digital marketing and enjoy turning complex data challenges into simple, actionable solutions for customers, this is the role for you.This is a full-time hybrid role based at our headquarters in Vienna. We’d love to see you in the office 1–2 times a week to connect with the team.<h3>Some of the things you’ll work on:</h3><ul><li>Serve as a trusted consultant and Adverity platform expert for our customers, guiding them through solution design, data setup, and feature use while building strong, long-term relationships.</li><li> Lead onboarding for new clients, helping them set-up data flows, reporting dashboards, and connect their datasets for smooth insights. </li><li>Translate complex marketing and business requirements into actionable, client-friendly solutions for clients. </li><li> Monitor existing client engagement and share insights to help improve both the product and customer experience. </li><li>Collaborate with Account Management to support upsell opportunities through product demos.</li><li> Share and develop your knowledge by participating in regular team best-practice sessions. </li></ul><h3>We’re excited if you have:</h3><ul><li> 2–3 years of experience in SaaS, MarTech, or data analytics environments (e.g., media agency or tech company preferred), with exposure to client-facing projects or consulting.</li><li> Experience onboarding and guiding clients on software platforms, with strong analytical skills and a problem-solving mindset. </li><li>A solid grasp of marketing data and analytics (such as advanced Excel skills, KPI reporting, and/or understanding campaign performance and audience metrics). </li><li> Confidence in customer-facing work, including demos, onboarding, and training, with strong communication skills and a collaborative mindset. </li><li> A passion for helping clients solve business challenges using data, with excitement for our product and its impact on marketing insights. </li><li> Fluency in German and English is a must for this role.</li></ul><h3>Why you’ll love it here:</h3><ul><li>Flexible working hours and home-office </li><li>Internal shares program (EDPP) </li><li>Lunch allowance for our in-house restaurant</li><li>Ergonomic workspace and cutting edge technology</li><li>Budget for job relevant training</li><li>Regular team events (also remote)</li><li>Modern and stylish office in the heart of Vienna</li><li>Sustainable merch for all employees</li><li>Adverity Social Responsibility Days (+2 days paid off)</li></ul><h3>Are you ready to apply?</h3>If this position is filled in Vienna, the minimum yearly salary denoted for legal reasons and according to the collective agreement (IT KV) is €44,450. We offer competitive salaries depending on your qualifications and experience.Apply now if you are ready to revolutionize the way businesses work with marketing data. We look forward to meeting you!