<div>Industry leader in mobile and online banking technology seeks <b>Technical Support Specialists </b>with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.</div><div><br /></div><div>We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.</div><div><br /></div><div><b>Working schedule - </b>Monday-Friday </div><div><b>Working hours -</b> 11 am - 7 pm US EST (New York time zone)</div><div><br /></div><h3>Primary Responsibilities</h3><ul><li>Understanding our banking software and apps in-depth</li><li>Coordinating with software technicians, technical support, and developers as needed</li><li>Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project</li><li>Handling technical processes and the ability to explain such processes to less-technical people</li></ul><h3>Requirements</h3><ul><li>Excellent written and spoken English</li><li>Ability to establish good working relationship with customers</li><li>Solid troubleshooting ability</li><li>Ability to learn technical skills quickly</li><li>In-depth learning and understanding of our mobile and online banking products</li><li>Coordination with developers to investigate and diagnose issues</li><li>Ability to manage a dynamic work load with many concurrent tasks</li><li>Managing, monitoring, and improving the quality of the tech support process</li></ul><h3>As Plus</h3><ul><li>Experience in banking live-chat would be a huge asset</li><li>Experience in technical support</li><li>Experience with a Dialogflow </li><li>Experience with various mobile phone platforms, especially iOS and Android</li><li>Project management experience</li><li>Working directly with US-based customer</li><li>Knowledge of US banking system</li></ul><h3>Our Benefits</h3><ul><li>Remote-friendly role, depending on location eligibility</li><li>Long-term employment</li><li>Competitive salary </li><li>Paid vacation and days off on national holidays.</li><li>Paid sick leave and internal medical insurance policy.</li><li>Community of practice, regular knowledge sharing among colleagues</li><li>Internet compensation (50$ per month)</li><li>Friendly and easy-going international team and colleagues.</li></ul>

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Junior Tech Support Specialist (24/7 live-chat Team)

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