<h2>About the Role</h2> <p>Abnormal AI is looking for a detail-oriented, strategic, and results-driven Manager of Renewals Management to lead a team of Renewal Managers / Specialists and drive our renewal process across our email security SaaS business. You will own the full renewal lifecycle, ensure high renewal rates and expansion, and build a structured, scalable renewals engine that supports predictable revenue and long-term customer retention.</p> <h2>What you will do </h2> <ul> <li>Lead, mentor, and develop a high-performing team of Renewal Managers/Specialists, setting clear goals and KPIs for renewal bookings, gross renewal retention, Upsell, and forecast accuracy.</li> <li>Manage and improve the full renewal lifecycle: engage early, negotiate terms, secure commitments, and collaborate with cross-functional teams (Customer Success, Account Management, Finance) to ensure contract execution.</li> <li>Drive a data-driven renewal process: monitor pipeline health, identify at-risk accounts, implement preservation strategies, and report on renewal metrics (retention rates, forecast variance, etc.).</li> <li>Partner with Customer Success and Sales to identify expansion opportunities during renewal engagements and align on a joint renewal-and-expand motion.</li> <li>Develop and mature forecasting models for renewal bookings ,churn, and NARR, presenting updates to senior leadership and driving improvements in predictability.</li> <li>Manage escalations and high-visibility renewal situations; support Renewal Managers in complex negotiations or large-scale renewals.</li> <li>Stay current with SaaS licensing, pricing models, contract terms, and market trends in the email security / cybersecurity industry to ensure competitiveness and contract health.</li> </ul> <h2>Must Haves </h2> <ul> <li>5+ years of experience in renewals, post-sales, or account management leadership within a B2B SaaS environment; preferably with 2+ years managing direct reports.</li> <li>Proven track record managing renewals for enterprise customers, with strong renewal metrics (high retention, low churn) and excellent forecasting accuracy.</li> <li>Strong negotiation skills and ability to lead renewal conversations at the executive level.</li> <li>Excellent analytical and operational mindset: comfortable building and using renewal dashboards, forecasting models, and renewal playbooks.</li> <li>Strong communication and leadership skills with the ability to develop, motivate and retain a team.</li> <li>Experience with CRM and customer success tools (Salesforce, Gainsight) and strong process-oriented mindset.</li> <li>Strategic thinker who can improve and scale processes in a dynamic, high-growth environment.</li> </ul> <h2>Nice to Have </h2> <ul> <li>Experience in email security, cybersecurity, or other highly regulated SaaS industries.</li> <li>Experience working in a high-volume renewal environment or managing large renewal books.</li> <li>Exposure to international renewal / multi-regional contract management.</li> </ul> <p> </p> <p>#LI-ME1</p><div><div><div><hr /> <p><br />At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. </p></div><div>Base salary range:</div><div><span>$159,840</span><span>—</span><span>$188,000 USD</span></div></div></div><div><p><br />Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please <a href="https://abnormal.ai/aap-eeoc-statement" target="_blank"><span><em>click here</em></span></a>. If you would like more information on your EEO rights under the law, please <em><span><a href="https://abnormal.ai/eeoc-poster" target="_blank">click here</a></span></em>.</p></div>

Abnormal Security

Manager, Renewals Management

Abnormal Security