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Job Description:

Goal of the position:

Responsible for implementation of global/regional processes. which includes conducting quality and process audits and SOX Control Testing.
Responsible for coordinating the RTR transitions within various stakeholders and ensure that handover documents are complete.
Responsible for training process training using global/regional training materials and in coordinate with process specialists.
Leads regional process improvement and replication of global projects in collaboration with Regional Process team and RTR Leads.
Responsible for providing reporting and metrics
Responsible for coordination of process change management, including working with process owners to review & approve change requests as well as notifying and collaborating with impacted areas to execute the change management plan.
Conduct quality and process audits and SOX Control Testing.
Responsible for coordinating process/transaction correction including the audit remediation plan or management action plan.
Responsible for Deployed Service documentation, which includes but is not limited to, process maps, work flows, Standard Operating Procedures (SOP), Manuals, Job Aids and presentations
Responsible for facilitating design workshops or training
Responsible for looking for ways to drive continuous process improvements
Responsible for managing and prioritizing workflow changes
Responsible for coordination of process change management and/or transition processes, including working with process owners to review & approve change requests as well as notifying and collaborating with impacted areas to execute the change management plan or service expansion transition completion
Responsible for Deployed Service or Service Expansion documentation, which includes but is not limited to, process maps, work flows, Standard Operating Procedures (SOP), Manuals, Job Aids and presentations
Responsible for updating and monitoring of Service Catalog and coordinate the Business Continuity Plan.
Admin for Blackline, Group distribution list, others.

Duties and responsibilities:

Operational

Consolidation of daily metric report
Provide feedback and recommendations on containment and corrective actions on operational issues
Facilitate Process Knowledge Sharing and coordination with various workstreams and processes

Reporting

Responsible in providing all operational reporting and metrics
Participate in monthly SLA reviews (Regional or Global)
Responsible in coordinating the results with the leadership team

Quality Assurance

Responsible in managing documentation, which includes but not limited to: process maps, work flows, Standard Operating Procedures (SOP), SOX Control documentation, Manuals, Job Aids and operational presentations
Responsible in facilitating process/transaction corrections in coordination with parties involved. This includes coordination of audit remediation plan and management action plans.
Partner with the Global or Regional Process teams to develop efficient and effective operational processes
Communication within the region regarding process changes (w/in the GSC Team & Regional end users)
Ensure that process remediation procedures are documented and maintained
Responsible for managing and prioritizing workflow changes
Responsible in coordinating requirements from external and internal auditors as assigned by MOC

Process Improvements

Leads or participate in regional and global process improvement projects.
Involved on process improvement projects within the workstream
Focal for GSC process improvements projects

Transition Support

Coordinates the status of the RTR transitions with various stakeholders and ensure that handover documents are complete.

JOB QUALIFICATIONS

Education and experience:

Accounting degree and preferably with 3-5 years working experience in finance and accounting
Working experience in shared service center is preferred
CPA or equivalent qualification is a plus
Fluent in English

Knowledge and skills:

Accounting skills to analyze financial transactions and reporting
Strong communication skills to engage with GSC teams and country and global stakeholders
Strong analytical and problem-solving skills
Flexible to handle new assignments and willingness to learn
Working knowledge of SAP is an advantage
Proficient in MS Office applications
Previous experience working with SAP
Previous experience with process development and/or business process redesign experience and process migrations /transition activities.

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