Job Description:

The Impact Youll Make in this Role:

As a Global Customer Service Analyst, you have the incredible opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

Customer order management in SAP and customer case management in Salesforce
Own end-to-end order management process for assigned cross-border customers
Collaborates with cross-functional teams to manage global order end-to-end processes (Sales, Marketing, Credit, Planning, Warehouse, Logistics, Freight Forwarders, Customer Issue Resolution, and other parties as needed)
Manages activities related to sourcing, transportation, and delivery of cross-border orders throughout the entire supply chain and support all aspects of the customer relationship
Consistently apply 3M export and global regulatory policies and procedures for internationally destined shipments to meet global trade requirements and minimize risks and anticipate and identify customer requirements in an export-import process

Your Skills and Expertise:   

Bachelor’s degree with an emphasis in International Business, Foreign Trade, and Customs, Global Supply Chain, or Logistics is highly desirable
English proficiency both verbal and written (minimum C1 level)
Must be able to adapt to a rapidly changing global environment
Demonstrates strong verbal and written communication skills
1-2 years combined international customer service experience e.g. in a manufacturing environment, export control, global transportation, logistics, (would have an advantage with an understanding of Incoterms, Free Trade Agreements, Export/Import documentation, Harmonized Tariff Codes, global sourcing and/or automotive industry)

Additional qualifications that could help you succeed even further in this role include: 

SAP and Salesforce knowledge would be an asset
1+ years’ experience working with global companies in a matrixed structure: engaging with plants, distribution centers, divisions, subsidiaries, and customers located in different geographies
Great attention to details, analytical, has a customer-first mindset and be able to work in a demanding environment
Ability to work in culture of compliance
Strong interpersonal and relationship building skills

Supporting Your Well-being :

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.  

Private medical care
Life insurance
Retirement scheme
Multisport card
Opportunity to work globally as part of an international organization
Work in a respectful, inclusive, and friendly environment with open door policy
Professional training and onboarding package
Supporting your professional development, possibility to gain certifications/co-founding studies
Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
Internal integration events
Holiday Bonus

Job specifics:

Work location: Hybrid with 2 days per week/8 days per month in the 3M GSC office

Please provide CV in English version.

Does this opportunity and our innovative 3M culture align with your career aspirations?

If so, we encourage you to apply and embark on a journey of creativity and growth with us.

We look forward to hearing from you!

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl lub na Instagramie, Facebooku i LinkedIn @3M.

At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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