Organizational Summary

Upstream USA is a growing, national nonprofit committed to ensuring that equitable, patient-centered contraceptive care is made available to any patient and is fully integrated into the health system as part of basic health care. We envision a future where all patients are screened for their contraceptive needs and offered patient-centered contraceptive counseling that’s free from bias, noncoercive, trauma-informed, and delivered by knowledgeable providers and support staff following best medical practices and evidence-based guidelines. We believe all patients should be able to access the contraceptive service of their choice – when they want it and where it is convenient for them to get it.

We do this by partnering with healthcare organizations to provide them with free training, education and technical assistance – from urban to rural, from large hospitals to small clinics. We know patients and providers want options that meet their individual needs, and our team of practice change experts work hand-in-hand with healthcare organizations to uplift contraceptive care services and drive exceptional patient outcomes, all at no cost to them.

Across the nation, there are challenges to accessing the high-quality, patient-centered contraceptive care patients deserve. To meet this growing need, Upstream is in the midst of a national expansion to transform contraceptive care. We began by partnering with a single healthcare organization in 2014, when Upstream was founded; today, we have partnered with more than 150 across the nation, and we’re on a path to serving 5 million patients by 2030.

Upstream is funded primarily through philanthropic individuals and foundations, and does not accept funding from pharmaceutical companies. Upstream’s budget has grown from $1.7 million just six years ago to approximately $60 million in 2024. Upstream’s work has also garnered attention from many leading publications, including Harvard Public Health , Bloomberg, MedPage Today, and Politico.

Positions Summary

The LMS Specialist supports the daily operations of our Learning Management System (LMS) to deliver training to our partners. Primary responsibilities include system administration, troubleshooting technical issues, creating user-friendly experiences, and implementing solutions to improve user experience and improve workflows.

Essential Duties and Responsibilities

Account Management:

Maintain user accounts, including creating and maintaining user profiles, course catalog management, system configuration, analytics, and communications.

Virtual Instructor-Led Logistics:

Support roster maintenance, enroll and un-enroll learners in Virtual Instructor-Led Training (VILT) sessions. Support learners in accessing courses and assist with any enrollment or technical issues.

Project Management Support:

Assist LMS Manager with project management for LMS and training projects, including system audits, content and system integrations, workflow enhancements, and process improvement projects.

System Monitoring & Troubleshooting:

Monitor and respond to user support requests and provide basic troubleshooting guidance for LMS-related issues (i.e login or access issues).
Escalate critical issues to the LMS Manager or vendor.

Releases & Implementation updates:

Assist LMS Manager with conducting LMS capability assessments, submit enhancement tickets and monitor vendor roadmap, test vendor releases and document impact to team members and external partners.

Course & Content Management:

Assist LMS Manager with uploading and maintaining training content in the LMS, ensuring that all materials are up-to-date and.
Help maintain learning plans and course templates.
Program and update surveys as needed.

Reporting & Analytics:

Produce regular LMS reports on user progress, training completion, and other important metrics. Provide ad-hoc reports as requested by partners.
Monitor ongoing exports for accuracy and ensure data is consistently flowing into PowerBI.

Quality Assurance:

Test LMS features and functionalities to ensure that everything is working as expected. Identify any issues or improvements and communicate them to the LMS Manager.

Documentation & Training Materials:

Maintain accurate documentation for LMS processes, workflows, and user guides. In collaboration with the LMS team create training materials for internal users, including instructional videos or job aids.
Provide system training to admins and internal users to help everyone use the system effectively.

Collaboration & Support:

Work with team members, including the Training and External Teams, to ensure the LMS is meeting organizational needs. Provide daily support and act as a point of contact for minor issues or questions related to LMS usage.
Additional duties as assigned

Required Education, Experience, Knowledge, Skills and Ability

Upstream celebrates and fosters an inclusive work environment and encourages people of all identities, perspectives and backgrounds to apply.

2-4 years of Learning Management Systems administration. Knowledge of Learning Management Systems platforms (Preferably Docebo)
Proficient with Microsoft Office, including excel (can maintain complex spreadsheets).
Proficient in Google Suite.
Proven track record of establishing and launching LMS projects.
The ideal candidate will have an enthusiasm for leveraging current and emerging technologies to drive improved user experience and efficiency.
Expertise in managing a new technology implementation
Knowledge of online learning protocols (e.g., SCORM, Tin Can/xAPI, CMI5)
Excellent interpersonal and communication skills, both verbal and written, and the ability to work with diverse team members.
Able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
Strong customer service focus

Valued and Non-Essential Education, Experience, Knowledge, Skills and Ability

(Not required to apply)

Experience in health care training and familiarity with reproductive health.
An understanding of web development, databases, and data management.
Knowledge of Instructional Design Principles and Adult learning theories.
Experience with authoring tools (e.g. Articulate, Rise, Storyline & Camtasia)
Adobe Suite (InDesign, Photoshop, Acrobat)
Knowledge of Web Design (HTML, CSS, Javascript)
PowerBI Reporting
Familiarity with project management tools and software, e.g. Asana

Travel Requirements

This role will require up to 10% business travel. All Upstreamers can expect a minimum of 8 days of business travel per year to attend 1-2 annual organizational retreats and two annual team/department meetings.

Hiring Range

The hiring range for this role is $80,800 to - $90,000.

Hiring Range

$80,800—$90,000 USD

Pay Transparency

Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate’s experience level and capabilities, internal pay equity considerations and will be made within the parameters of Upstream USAs compensation framework and philosophy.

Attributes

The ideal candidate will embody and embrace our core values which serve as our operating principles:

We keep our mission at the center; Upstreams mission is to ensure that equitable, patient-centered contraceptive care is basic healthcare
We trust each other; we are reliable, empathetic, compassionately direct, and confident in each others’ ability to do the same
We work every day to build an equitable, diverse and inclusive culture; we respect the backgrounds contexts and experiences of individuals, teams and partners in our interactions
We bring joy to our work; we create opportunities to celebrate, connect and strengthen relationships with one another.

Upstream Benefits

Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development, a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week.

Hiring Process

Candidates who advance in our preliminary review process will have an opportunity to discuss the position, their employment background and lived experience with a member of our talent acquisition team by telephone. Those who advance to subsequent steps in our interview process may participate in up to three rounds of meetings by Zoom or in person and in a thought exercise/case study assignment. Each round could consist of multiple meetings with various Upstreamers.

EDI Vision Statement

Internally, we envision promoting equity by reducing disparities in the Upstream talent lifecycle and engagement, cultivating a diverse workforce and inclusive culture, and fostering power sharing when we make decisions.

EDI Guiding Principles

Through Equity, both in the workplace and in contraceptive care, we address root causes that enable disparities to occur, acknowledge that different resources and opportunities may be needed to reach fairer outcomes, and implement systems-level changes that are sustainable over time.

Through Diversity, we acknowledge, respect, and celebrate the collective mixture of differences and similarities of Upstreamers and our community partners. At Upstream, we value the diversity of identities at all intersections, while at the same time centering racial diversity.

Through Inclusion, we succeed at creating a culture of belonging that embraces differences in identities and experiences by building trust, joy, and psychological safety. We cherish and elevate these differences through power-sharing in how things get done internally and in service of our mission.

Communities of Belonging

Serving as employee resource groups for Upstreamers, Communities of Belonging assist in advancing our equity, diversity, and inclusion journey. They assist in instilling organizational values in our work and support our EDI vision. Open to all employees, Communities of Belonging create opportunities for leadership development, community engagement, support, and resource mobilization.

Upstream Careers

At Upstream, we embrace diversity. We nurture it and we thrive on it because it benefits our organization, our partners, and our community. Our goal is to attract, develop and retain exceptional people, and to create a work environment that is dynamic, rewarding and enables each of us to realize our potential. Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Learn more about working at Upstream, our values, and our commitment to Equity, Diversity and Inclusion. Upstream USA participates in E-Verify.

Upstream Headquarters

2 Oliver Street, Suite 402, Boston, MA 02109

www.upstream.org

No phone calls please.

Be advised that we do not ever conduct hiring interviews via text or email. Please protect yourself by learning more about our hiring practices and common red flags to look out for.