To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.We are seeking a Compensation Planning and Operations Director to lead the design, implementation, and execution of our global Customer Success compensation strategy. This is a high-impact, strategic role responsible for translating Salesforces revenue goals into effective compensation plans that motivate our sales teams and drive business performance. You will own the entire lifecycle of compensation, from annual planning and metric design to operational execution and attainment calculation You will partner directly with senior leadership across Customer Success, Finance, and HR to build and manage a world-class compensation framework. Success in this role requires deep expertise in compensation, strong business acumen, process design, project management and the ability to manage complex operational processes at scale.<h3></h3>Key Responsibilities<ul><li>Lead the end-to-end annual compensation planning process, including partnering with leadership on plan design, metric selection, component weightings, and policy determination (e.g., new hires, LOAs).</li><li>Direct all compensation operations, ensuring the accurate and timely calculation of quarterly attainment and payouts. Manage KSO/MBO assessment processes, exception handling, and inspections.</li><li>Oversee the systems and tools strategy for compensation. Lead the configuration, maintenance, and continuous improvement of compensation payment and forecasting tools (e.g., Spiff) to drive automation and efficiency.</li><li>Develop and deliver comprehensive documentation, socialization, and enablement materials for new compensation plans and processes to ensure clear understanding and adoption across the organization.</li><li>Build and maintain strong, collaborative relationships with senior executives and stakeholders in Sales, Finance, HR, and Operations to drive alignment and execute compensation strategies effectively.</li></ul>Qualifications &amp; Experience<ul><li>10+ years in an operational role within Sales Operations, Compensation, or Finance, with a proven track record of managing enterprise-scale sales compensation programs.</li><li>Deep expertise in sales compensation plan design, mechanics, and best practices within a large, complex SaaS or tech environment.</li><li>Strong financial and business acumen, with the ability to build sophisticated models for compensation forecasting, cost-of-sales analysis, and performance tracking.</li><li>Proven experience leading and managing complex, cross-functional projects and processes in a fast-paced, dynamic environment.</li><li>Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels, including senior executives.</li><li>High comfort with ambiguity and change; ability to influence without authority and drive alignment across matrixed teams.</li></ul>Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a href="https://careers.mail.salesforce.com/accommodations-request-form" target="_blank">Accommodations Request Form</a>.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. <a target="_blank" href="https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal">Know your rights: workplace discrimination is illegal.</a> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.<h3></h3><h3></h3><h3></h3><h3></h3>For Washington-based roles, the base salary hiring range for this position is $177,600 to $257,600.<h3></h3><h3></h3><h3></h3><h3></h3>