<div><span>﻿</span><figure><div></div><figcaption></figcaption></figure><span>﻿</span></div> <h2> No day will be the same - here are some of the highlights </h2> <div>As a Debt Recovery Specialist, youll be at the forefront of supporting our customers, proactively managing accounts in arrears, and ensuring fair treatment for everyone, especially those in vulnerable situations. Youll use your communication and problem-solving skills to navigate complex cases and drive positive outcomes.</div><div> </div><div><strong><em>Responsibilities:</em></strong></div><ul><li><strong>Customer Contact: </strong>Proactively contact customers in arrears via phone and email to discuss their accounts.</li><li><strong>Payment Support: </strong>Provide knowledge and support to customers in a debt position, guiding them through payment plans and income/expenditure forms.</li><li><strong>Vulnerability Identification: </strong>Identify and log vulnerable customers, ensuring they receive appropriate care and support.</li><li><strong>Financial Assessment: </strong>Distinguish between cant pay and wont pay scenarios, offering tailored support and signposting for those in genuine financial difficulty.</li><li><strong>Engagement Management: </strong>Manage customers who are unwilling to engage, adhering strictly to Good Energys collections processes and regulatory guidelines.</li><li><strong>Complex Case Resolution: </strong>Proactively manage complex billing and metering<strong> </strong>queries, liaising with other departments to resolve issues and ensure accurate bills.</li><li><strong>Payment Collection: </strong>Conduct confident conversations to secure payments, arrange suitable payment plans, or set up Direct Debits.</li><li><strong>Professional Development: </strong>Take ownership of your personal development, actively seeking and applying feedback to achieve exceptional Quality Assurance.</li><li><strong>Industry Knowledge: </strong>Continuously develop your knowledge of the energy industry, energy efficiency, and renewables to better support customers.</li><li><strong>Target Achievement: </strong>Strive to achieve monthly business and individual Key Performance Indicators (KPIs).</li></ul> <h2> Benefits you can rely on </h2> <div><strong>Great allowances for hybrid working:</strong> <br />🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs. <br />🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs. <br /><br /></div><div>📖 <strong>£500 annual development allowance:</strong> to spend on your chosen development area, whether that’s in your current role, or future roles.<br /><br />🎁 <strong> 8% annual bonus: </strong>company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.<br /><br /></div><div>🌞 <strong>Holiday:</strong> 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance. <br /> </div><div>💸 <strong>Ethical Pension with Aviva:</strong> Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.</div>