<h2>Role Description</h2> <div>As the Director of Marketing Technology &amp; Operations, you will be the architect and driver of Dropbox’s modern, AI-powered marketing technology ecosystem. You will own the strategy, design, and execution of best-in-class capabilities - spanning automation, data infrastructure, personalization, experimentation, and attribution to ensure they are seamlessly integrated into marketing workflows and directly tied to measurable business outcomes.</div> <div> </div> <div>In this role, you will:</div> <ul> <li>Lead the end-to-end vision for Dropbox’s marketing technology stack, from foundational CRM and MAP systems to advanced AI-enabled solutions that enhance decision-making, content creation, targeting, and lifecycle engagement.</li> <li>Establish modern data and integration frameworks that unify insights across marketing, sales, and product, enabling real-time performance optimization and a single, connected view of the customer.</li> <li>Champion marketing operations excellence, driving governance, compliance, and scalable processes that set the standard for security, quality, and agility.</li> <li>Drive AI innovation across marketing by introducing predictive lead scoring, generative content workflows, journey orchestration, and experimentation frameworks that accelerate growth.</li> <li>Partner cross-functionally with senior leaders to align martech investments with strategic priorities, ensuring every tool and process translates into impact on pipeline, revenue, and customer value.</li> <li>Thrive in ambiguity - navigating evolving priorities, embracing new technologies, and bringing clarity to complex challenges with a growth mindset.</li> </ul> <div> </div> <div>We are seeking a visionary, technically fluent leader who can bridge strategy and execution, inspire teams through change, and push the boundaries of what’s possible in modern marketing technology.</div> <h2>Responsibilities</h2> <ul> <li>Set the Martech Vision &amp; Roadmap: Define and execute the end-to-end strategy for Dropbox’s marketing technology ecosystem, ensuring it is scalable, secure, and aligned to business priorities.</li> <li>Own the Martech Stack: Lead the selection, integration, and optimization of platforms across CRM, MAP, CDPs, analytics, and AI-driven solutions, ensuring seamless workflows and measurable impact.</li> <li>Drive AI Innovation: Champion the adoption of AI and automation across marketing, from predictive lead scoring and journey orchestration to generative content and experimentation frameworks.</li> <li>Enable Unified Data &amp; Insights: Build modern data and integration frameworks that deliver a single, connected view of the customer and enable real-time performance optimization.</li> <li>Champion Operational Excellence: Establish governance, compliance, and measurement standards that ensure data accuracy, security, and scalable operations across global GTM motions.</li> <li>Foster a Test-and-Learn Culture: Enable rapid and continuous optimization through experimentation, A/B testing, and AI-driven insights that accelerate growth.</li> <li>Lead &amp; Inspire Teams: Manage and develop a team of marketing technologists, fostering innovation, cross-functional collaboration, and a growth mindset.</li> </ul> <h2>Requirements</h2> <ul> <li>Experience &amp; Leadership: 10+ years in marketing technology, digital marketing, or related roles, with 5+ years in senior leadership driving large-scale martech and AI-enabled transformation within a marketing organization</li> <li>AI &amp; Data Fluency: Hands-on expertise with AI/ML-powered marketing capabilities (e.g., predictive analytics, generative content workflows, personalization engines) and a strong understanding of data architecture, system integration, and privacy compliance (GDPR, CCPA).</li> <li>Platform Mastery: Proven success leading CRM, MAP, CDP, and analytics platform strategy and execution (e.g., Salesforce, Marketo/Iterable, Hightouch, Tableau), with an ability to assess, implement, and optimize emerging technologies; familiarity with cloud platforms and APIs for marketing technology integration.  </li> <li>MarTech Modernization: Proven success leading the migration and transformation of legacy systems and processes, modernizing infrastructure, and building best-in-class martech stacks while cultivating a test-and-learn culture. </li> <li>Business Acumen &amp; Communication: Executive presence with the ability to translate complex technical concepts into business impact, influence senior stakeholders, and build alignment through compelling executive cases.</li> <li>Operational Excellence: Track record of establishing scalable governance, attribution, and performance frameworks that drive measurable pipeline, revenue, and customer value.</li> <li>Industry Context: SaaS or technology company experience with multi-product, global GTM motions across both B2B and B2C audiences.</li> </ul> <h2>Preferred Qualifications</h2> <ul> <li>AI Program Leadership: Track record of designing, piloting, and quickly scaling AI-driven marketing programs from proof-of-concept through enterprise-wide adoption.</li> <li>Customer Journey Expertise: Deep knowledge of customer journey mapping, lifecycle orchestration, and multi-touch attribution across complex B2B and B2C environments.</li> <li>Emerging Martech Fluency: Proven success with next-generation martech categories, including AI-powered creative tools, intent data platforms, and real-time personalization engines.</li> <li>Experimentation &amp; Measurement: Hands-on expertise with experimentation platforms, feature flagging and rollout tools, as well as advanced measurement techniques such as media mix modeling, propensity modeling, causal inference, and optimization modeling.</li> <li>Data &amp; Identity Infrastructure: Strong background in identity resolution, event instrumentation, user data management, and machine learning infrastructure to power personalized, data-driven marketing at scale.</li> </ul> <h2>Compensation</h2><div><div><div>US Zone 1 This role is not available in Zone 1</div><div>US Zone 2</div><div>$204,700—$276,900 USD</div></div><div><div>US Zone 3</div><div>$181,900—$246,100 USD</div></div></div>