Business Data Analyst - Customer Experience (CXO)

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. 

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Responsible for supporting the generation and consumption of data from next-generation data platforms. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. 

Responsibilities 

• Ensures proper data governance policies are followed. 

• Enables data application development, communicating business requirements to technology teams. Schedules and runs data application, model deployments, and validations. 

• Supports the development of models, analytical process, and reports. Creates efficient data consumption processes to meet service objects. 

• Provides support for deployed data applications and analytical models. Identifies data issues and guides issue resolutions. 

• Designs, develops and integrates systems using Agile development methodologies to support existing and new product features

• Responsible for analyzing, testing and validating sources and output

• Working knowledge with analytical tools such as SAS, Shells, WinSCP, Snowflake, Teradata, Oracle, Service Now

• Able to identify issues with abnormal results and resolve issues before little to no impact on Listeners

• Determines results from audit builds/data outputs that meet required acceptance criteria set by the Intake & Governance team which align with requirements from Policy & Procedure, Process Engineering, Business Risk, and Law & Compliance which protects the Company from risk exposure

• Actively manages and escalates risk and customer-impacting issues with the day-to-day role to management

• Responsible for monitoring and communicating to management and users of any issues, breakage or outages

• Continuous process improvement including learning new technologies and methodologies

• Meet all SLA requirements:   AP/eProbs, completing work within scheduled sprints

• Maintenances and add new audits to shell scripts for scheduling

• Creates new shell scripts for scheduling

• Coaches, trains and supports team members with less experience, skill and knowledge\

• Works with Reporting to provide results for work being uploaded and worked with QMS\

• Determines logic and structure for one offs, special request and supporting process followed up with making recommendations to management and process owners

• Works to resolve Emergent Issues provided by Listening groups

• Responsible for the Data Governance process which includes Data archival process and alignment on data usage across functional teams

• Works with partnering technology teams to establish sources utilized in audit development

• Works within Cron Tab to create and maintain scripts to schedule and run jobs

• Primary responsibility will be Coding and Programming

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Minimum Qualifications 

At a minimum, here’s what we need from you: 

• Bachelors Degree in Computer Science, or related field 

• 1+ years of experience in data analysis, business analysis, data application programming, ETL development, or related field 

• In lieu of a degree, 4+ years of experience in data analysis, business analysis, data application programming, ETL development, or related field 

Preferred Qualifications 

If we had our say, we’d also look for: 

• 1+ years of Cloud experience 

• Experience with analytical tools such as SAS, Shells, WinSCP, Snowflake, Teradata, Oracle, Service Now