<h3>About You</h3><p>Youre a technically savvy problem solver with a passion for navigating intricate integration challenges. You have a strong desire to interact with people and make their lives easier with technology. You consistently demonstrate a keen ability to translate complex concepts into understandable language - bridging communication gaps. You’re a self-starter who’s good at triaging problems and prioritizing issues. Further, youre a curious person, and youd love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge.</p><h3>About the Position</h3><p>As a Technical Integration Specialist, you’ll be helping our customers improve the search experiences of their websites and mobile apps by integrating with our services. Your specific responsibilities will include:</p><ul> <li>Collaborating with customers to understand their technical integration needs and goals.</li> <li>Providing expert education and assistance on integrating with our APIs and utilizing our open source libraries.</li> <li>Assisting customers in troubleshooting integration issues and resolving technical challenges alongside Customer Success.</li> <li>Acting as a liaison between customers and other technical resources to ensure a smooth integration process.</li> <li>Responding promptly to customer inquiries and providing clear and concise explanations - assisting in monitoring customer integration health.</li> <li>Maintaining up-to-date knowledge of our products and services to effectively address customer questions.</li> <li>Documenting customer interactions, common issues, and solutions to improve support processes.</li> <li>Contributing to and assisting in maintaining integration documentation and resources for customers and teammates.<br /> </li> </ul><h3>About Us</h3><p>Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we’ve built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We’re passionate about maintaining this and work on the bleeding edge of AI to do so.</p><p>Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and roughly 100 countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco.</p><p>We’re a passionate team who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things.</p><p>Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today.</p><ul> <li>Proven experience in customer support or technical support roles.</li> <li>Strong knowledge of web services, APIs, and integration best practices.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to explain technical concepts to non-technical audiences.</li> <li>Detail-oriented with a commitment to delivering exceptional customer support.</li> <li>Problem-solving skills and a proactive approach to issue resolution.</li> <li>Bonus: experience working with open source libraries, JavaScript web application development and integration patterns.</li> <li>Bonus: familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP.</li> <li><strong>Able to support customers and team members between 12pm and 8pm UTC (9am to 5pm São Paulo time).</strong></li> </ul>